At Jackets Aura, we have been known to provide a straightforward, transparent shipping experience so that your favorite outerwear can get to you in the condition that it is the best and on time. You may find our full shipping and delivery policy as follows:

Our delivery services are all over the world and free. On whichever location you are, your order will be delivered at the doorstep with no shipping fee.

There are variations in the delivery time based on the personalization of the product:

• Normal Orders: 10-12 working days
• Faster Shipping: 6 8 working days (additional fee of 30 dollars)
• Custom Orders: 12-15 Business days
• Any order filled after 1 PM will be filled based on the next business day
• The business days: Monday to Friday

After your shipment is sent, you will be able to obtain a tracking number by means of email. Obligations of the customer:

Track the state of shipment

Get in touch with the courier delivery in case of problems with delivery, holds, or failure of delivery

Be accessible at the given address to make the delivery successful

Attention: We ensure that the courier company will not be discarding this parcel after several unsuccessful attempts and in such a case, we will not take responsibility.

Courier Services of Utilized Services Couriers
In order to guarantee safety of our products as well as quick delivery, we cooperate with the reputable and reliable shipping providers, among which are:

DHL

FedEx

USPS

We will have a right to decide on a most appropriate courier depending on your location.

Injured or Wrong Product
In case you have a damaged, defective, or wrong item, please:

Our customer care can be contacted at info@jacketsaura.com

Within 30 days of the delivery of the parcel

Make sure the product is brand new and is not used, tags must be there.

Items that have been used or tags removed will be ineligible to get return, refund, or exchange.

To find out more, see our Return & Refund Policy.

The American clients do not pay customs duties

All our shipments are made on Delivery Duty Unpaid (DDU) basis

It is on the customer to pay custom duties and country-related taxes that may apply on imports of the product as per country policy

Usually we write the package so that it can be marked as a gift so as to be able to avoid extra charges but this is not always possible

Note: Prices of the listed products do not incorporate taxes and import duties.

• Make sure to be correct in all the details (name, address, email and contact) when making your order
• We do not ship to APO, FPO, and PO Boxes
• It can be asked to sign a signature when being delivered
• In case you place orders including more than one product and one product is personalized, we can ship products in different consignments in order to be efficient
• The address that we deliver your parcel to cannot be altered once shipped out
• Factors that may contribute to Delay in Delivery
  Even with our best efforts, it is possible that some conditions can result in delays:
• Public holidays, or natural calamities
• Shipping or contact information that is either incorrect or not complete
• Piece rejected in the inspection in quality control (exceptional cases)
• The problems with the courier company
• Parcel that was detained by customs clearance
• The changes introduced to the order after placement
• Unforeseen circumstances stemming out of pandemics or transport strikes