Return & Exchange Policy

Our Commitment:
Our primary goal is to provide our customers with top-quality products to ensure maximum satisfaction. However, if you’re not happy with your order, you can request an exchange, return, or even a refund. Please read the policies below carefully:

Exchange & Return Policy:

If you receive a defective item, wrong size, or distorted color, you can exchange or return items within 7 days of delivery.

To process your exchange or return:

• Take a clear picture of the item showing the issue

• Attach the image in your email along with the receipt

• Include details of the issue (size, color, defect, etc.)

• Ensure the item is in its original condition with tags intact

Return Policy:

You are eligible for a refund if:

• The product has a wrong size or color

• The product is damaged or defective

• You didn’t receive your order within the expected delivery timeframe

Steps to Claim a Refund:

• Contact our customer support and provide all necessary details

• Once your claim is approved, refunds will be processed within 3 business days to the original payment method

Order Cancellation:

• Within 24 hours: Full refund

• After 24 hours but within 3 days: 30% deduction

• After 3 days: 50% deduction

• Once shipped: Order cancellation is not accepted

Restocking Fees:

There are no restocking fees at Jacket Aura.

Customer Support:

For any exchange, return, or refund-related queries, feel free to reach out:

• Email: Info@jacetsaura.com

• Phone: +1 (732) 406-5919

• Address: 7901 4TH ST N #13996, St. Petersburg, FL 33702, USA