Returns, Refunds and Exchange Policy- Jacketsaura
At Jacketsaura your satisfaction comes first. That is why we have a 30-Day Easy Return & Exchange Policy, which is transparent, fair, and without any stresses.

30 Day Money-Back Guarantee
In case you are not fully pleased with what you ordered, you can order a return or exchange within 30 days of getting your parcel.

You can have your money back or change the product in case:

You were given a mistake.

The product does not match either in color, specs, or style as ordered.

There is a manufacturing defect to the product.

You have been issued with a different size.

Instructions on how to request a Return or Exchange
You may mail us at info@jacketsaura.com with following information:

A sharp picture of the item received

A brief account of the problem

Your date of order, name and order number

We will take a request under consideration and answer you in 24 hours with the address of getting back. Trackable courier service should be used and tracking number provided to receive prompt processing.

What is going to happen?
In the event that your exchange or return is accepted:

After we acknowledge and confirm that we have got the item, refunds are made within 14 working days.

The period of shipping the exchanges takes up to 14 working days of authorization.

Policy on Shipping Cost
We give the free shipping of all original orders.

Return or exchange shipping costs are however at the expenses of the customer. Jacketsaura does not take charge of any courier fee when returning goods.

Refund Policy
In case we make an error (wrong item, wrong color, wrong size, or defect), we also offer you a full money back. Once we get back and confirm that the received item is authentic, we shall transfer the refund within 14 working days.

Policy on Orders Cancellation
You cancel order just email our team is ready 24/7 to response you.

Need Assistance?
Have some more questions? We have a customer support team that is willing to assist you. info@jacketsaura.com

Business Name: JacketsAura
Email: Info@jacketsaura.com
Phone: +1(732)406-5919
Physical Address: 6 Murray Hill Ter, Marlboro, NJ 07746. USA.
Working Hours: Monday to Friday, 8AM – 5PM