Frequently Asked Questions (FAQs)

1. Is ordering from Jacket Aura secure?

Yes, absolutely! Jacket Aura provides a fully secure platform for purchasing leather jackets online. Our system uses encrypted technology, and our team monitors every transaction to ensure your order is safe and protected.

2. Can I make changes to my order after placing it?

Yes, you can make changes before your order is confirmed. Once the confirmation is done, please contact our customer support immediately. If the change is possible, we’ll gladly assist you.

3. Do you provide worldwide delivery?

Yes, Jacket Aura ships worldwide, except to certain restricted countries like Israel and Brazil due to local shipping limitations.

4. Can I track my order?

Yes! Once your order is dispatched, we’ll send you a tracking number via email. You can use it to check the real-time status of your delivery.

5. What payment methods do you offer?

We accept all major credit and debit cards to make your shopping experience smooth and secure.

6. Do you offer custom-made products?

Yes, Jacket Aura offers custom-made jackets based on your design, size, or specific style preferences. Contact us to get started with your custom request.

7. What if I provide the wrong shipping address?

If you notice the error before dispatch, contact us immediately to correct it. If the item is already shipped, reach out to customer support right away. We’ll do our best to update the address and ensure on-time delivery.

8. What type of leather do you use?

At Jacket Aura, we use premium-quality materials including lambskin, sheepskin, cowhide, and even nylon, depending on the product. We focus on both style and durability.

9. How do I take care of my leather jacket?

To extend the life of your leather jacket, follow these tips:

  • Keep it dry and avoid moisture

  • Hang it on a padded or wooden hanger

  • Store it in a cool, dry place

  • Keep it away from heat sources

  • Use leather conditioner occasionally

10. How can I contact Jacket Aura if I have any questions?

You can reach us via our Contact Us page or email us directly at:
📧 info@jacketaura.com
Our customer support team is available 24/7 to assist you.